Shipping policy

Shipping Policy

At Uggly & Co, we want your order to reach you quickly and in perfect condition. Here’s everything you need to know about how we ship.

Dispatch times
We dispatch orders Monday to Friday, excluding UK bank holidays.

  • Orders placed before 12 noon on a working day are dispatched the same day.
  • Orders placed after 12 noon are dispatched the next working day.
  • Orders placed on a weekend or bank holiday are dispatched the next working day.

If a product has a different dispatch time, such as a pre-order, limited run or made-to-order item, this will be clearly stated on the product page.

UK delivery
All UK orders, including Northern Ireland, ship with Royal Mail Tracked 48 as standard. If you need your order sooner, choose Royal Mail Tracked 24 at checkout.

  • Royal Mail Tracked 48: Royal Mail aims to deliver within 2 to 3 working days of dispatch.
  • Royal Mail Tracked 24: Royal Mail aims to deliver the next working day after dispatch.

Delivery times are Royal Mail’s targets and can’t be guaranteed, especially during busy periods such as Black Friday and Christmas.

International delivery
International orders ship with Parcelforce. How long delivery takes depends on the destination. You’ll get tracking details as soon as your order has been dispatched.

Customs, duties and taxes
Orders delivered within the UK, including Northern Ireland, have no customs charges.

For orders delivered anywhere else, import duties, taxes or customs fees may apply when your parcel arrives in your country. These charges are set by your local customs authority, are not included in the price you pay us, and are the customer’s responsibility. If you’re not sure, check with your local customs office before you order.

If a parcel is refused or not collected because customs charges were unpaid, we can’t refund the original shipping cost.

Tracking your order
Every order is fully tracked. Once your order has been dispatched, you’ll get an email with your tracking number and a link to follow your parcel to your door.

Packaging
Every order is packed by hand and with care, so it reaches you in the same condition it left us.

Delivery address
Please check your delivery address carefully at checkout. We can’t be responsible for orders sent to an incorrect or incomplete address provided at checkout. If you spot a mistake, email us as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to update it.

Delayed or lost parcels
If your tracking hasn’t updated for a while or your parcel hasn’t arrived within the expected time, get in touch and we’ll chase it with the courier for you.

Returns and exchanges

  • Changing size or colour: if you’d like to swap for a different size or colour, you’ll need to pay the return postage. We recommend using a tracked service, as we can’t be responsible for returns lost in transit.
  • Faulty or damaged items: if something arrives faulty or damaged, contact us with your order number and a photo of the issue. We’ll cover the shipping costs to sort it out.

Questions?
If you have any questions about your order or delivery, email us at help@ugglyandco.com and we’ll be happy to help.