Refund policy

Returns & Exchanges Policy

At Uggly & Co, we want you to love what you buy. If you’re not happy with your order, you can return or exchange it within 30 days of receiving it.

What can be returned
To be eligible for a return or exchange, items must be:

• unworn, unwashed and unaltered (trying something on is fine)
• in the same condition you received them, with all tags still attached
• in their original packaging

What can’t be returned

• Custom or personalised orders, such as Custom Garage Shirts
• Items that have been worn, washed or altered

Who pays for return postage

• Change of mind, wrong size or colour: you pay the return postage. Please use a tracked service, as we can’t be responsible for returns that go missing on their way to us.
• Faulty, damaged or wrong item sent: we cover the shipping costs. Email us with your order number and a photo of the problem, and we’ll sort it out.

How to return or exchange

1. Email help@ugglyandco.com with your order number and the reason for your return or exchange.
2. Pack the items securely and include a note with your order number, name, contact details and reason for return.
3. Send your parcel to: Uggly & Co Returns
   Units 2 & 3, Merton Dell Farm
   Monkton Lane
   Little Marlow
   Buckinghamshire
   SL7 3RE
   United Kingdom

Refunds
Once your return arrives and has been checked, we’ll process your refund within 3 to 5 working days. Refunds go back to the payment method you used for the original order. Depending on your bank, it may take a few extra days to show in your account.

Exchanges
Once your return has been received and checked, we’ll send out your replacement size or colour, subject to stock. If it’s out of stock, we’ll offer you a refund.

Your rights
This policy does not affect your statutory rights under UK consumer law.

Questions?
Email help@ugglyandco.com and we’ll be happy to help.